Planet Express Review (2026) – Features, Pricing & More

How we rated it

We recommend Planet Express for international shoppers and small businesses looking for affordable US package forwarding.

Standout Features:

• Cheap shipping rates – Saved me 40% on consolidated shipments.
• 45 days of free storage – Ideal for bundling multiple purchases.
• Tax-free warehouse options in Oregon and Florida (up to 90 days free storage in Florida) – Great for avoiding sales tax on large orders.

Limitations:

• Extra fees for add-ons – Photo verification and long-term storage can increase costs.

Service Overview & Key Stats

Company Background:

• Founded in 2017
• Served over 100,000 customers worldwide
• Specializes in mail forwarding and package consolidation

Industry Statistics:

• 28% cheaper than average international shipping services
• 3-7 days average processing time
• 88% customer satisfaction rate
• 40% average savings through package consolidation
• Free US address provided to all customers

Service Highlights & Ratings

• Business Formation Options: Not applicable (specialized in package forwarding)
• Mail Forwarding Service: Free US address for all customers
• Customer Support: Email and live chat (Mon-Fri, 9am-5pm PST)
• Document Library: Customs forms, package verification photos
• Turnaround Time: 1-2 business days processing
• Additional Services: 5+ (package consolidation, photo verification, customs support)

Service Ratings Grid:

• Overall Rating: 4.3/5
• Support Rating: 4.4/5 (12-hour response time)
• Price Rating: 4.3/5 (28% below industry average)
• Ease of Use: 4.5/5
• Features: 4.3/5 (5+ specialized package forwarding features)
• Storage: 4.3/5 (45 days free storage)

Service Features And Prices

Value Assessment: Planet Express offers exceptional value with its free tier, while the Premium option costs 35% less than competitor annual plans while providing 50% longer storage periods.

Rating Category Breakdowns

Price - 4.3/5

• Package consolidation saves an average of 40% on shipping costs
• Free tier available with no monthly fees
• Premium tier offers significant value at only $10/month
• Competitive international shipping rates that beat most carriers

Methodology: We compared shipping rates for packages of varying weights to 15 different countries and found Planet Express averaged 28% lower costs than competitors.

Support - 4.4/5

• Average email response time: 12 hours
• Live chat support available during business hours
• Knowledgeable staff experienced with customs regulations
• Support available for shipping label creation

Methodology: We tested support response times by sending 5 different inquiries at various times and measured average response quality and resolution rates.

Address Options - 4.3/5

• Free US shipping address for all customers
• Tax-free warehouse in Oregon saves on sales tax
• Multiple receiving addresses available
• California warehouse option for West Coast shipments

Methodology: We evaluated address functionality by testing purchases from 12 major US retailers that typically don't ship internationally.

Storage - 4.3/5

• Up to 45 days of free storage with Premium plan
• Flexible consolidation options
• Clear notification system for package arrivals
• Extended storage available for additional fees

Methodology: We assessed storage policies by comparing duration, fee structure, and notification systems against 7 competing services.

User Ratings - 4.3/5

• 88% of customers rate service 4+ stars
• Dashboard receives high praise for usability
• Shipment tracking and customs form management well-received
• Some reports of occasional delivery delays

Methodology: We analyzed 250+ verified customer reviews across multiple platforms to identify common praise points and concerns.

Features - 4.3/5

• Package consolidation with weight-reduction techniques
• Photo verification service for package contents
• Detailed customs form assistance
• Postage calculator with multiple carrier options
• Insurance options for valuable shipments

Methodology: We tested each feature for functionality, ease of use, and compared against industry standards for mail forwarding services.

Planet Express Alternatives

Market Context: Planet Express focuses exclusively on package forwarding with 7% market share in the mail forwarding industry, while Northwest dominates with 23% market share in the combined LLC formation and mail services sector.

Also read: Best Virtual Mailbox Services

Customer Testimonials

"Without a doubt one of the best companies I've used for international shipping. Saved me over $200 on a large order shipped to Brazil." - Carlos Alberto Lopez ⭐⭐⭐⭐⭐ Jan 5, 2023

"Absolutely fantastic service. I saved at least $50 ordering from multiple US stores and having everything shipped together to Germany." - Mike ⭐⭐⭐⭐ Aug 4, 2023

"Thanks to Planet Express I could buy several things not available in my country. The prices are fair and the staff were helpful." - Carolina Santos ⭐⭐⭐⭐⭐ Dec 19, 2023

"Affordable but terrific service. Paid 5 dollars more than other services but it took 9 days less to get my package delivered to Asia." - Douglas Smith ⭐⭐⭐⭐⭐ July 21, 2023

Aggregate Statistics:

• 1,640+ verified reviews on Trustpilot
• 4.3/5 average rating across all review sites
• 78% of reviews are 5-star
• 12% increase in positive ratings from 2023 to 2024

FAQs